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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dennis Mikulus

Dennis Mikulus

February 25, 2026

5  out of  5
rating by Dennis Mikulus
"I took my mom up to get a quote on her auto and home insurance. Crystal was pleasant and very helpful and they saved us about $1000 a year in premiums over her old insurance, cutting the auto premiums in half plus saving about 10% on home premiums. I won't say who the old carrier was but I'll just say that they sure caused a lot of "mayhem" for us by ratcheting up mom's auto rates year after year and also they had dug their heels in refusing to cover replacing our roof that had some moderate hail damage, the adjuster even getting into shouting matches with the roofing contractor who had inspected it for us. I had already myself been a customer of Jay's office for over 30 years and I have always been satisfied with their service."
We responded:
"Thank you so much for introducing Jacqueline to us! We are so happy to be able to work with you and your family."
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Shane Tolbert

February 18, 2026

5  out of  5
rating by Shane Tolbert
"We love Jay and his team! We've had them for years bc they treat us like family and they are there when we need them for our insurance claims always.😁"
We responded:
"Thank you, Shane!! We appreciate your business and enjoy working with you and your family!!"
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Alex Shaw

February 17, 2026

5  out of  5
rating by Alex Shaw
"Alexis B. with State Farm has been excellent with all of the help she has provided us. Everything from car insurance, home owners insurance, and most recently coverage for our new home build. I cannot stress enough how professional the people at Jay Maitland's State Farm branch are. Highly recommend!"
We responded:
"Thank you Alex!! We are so happy you had a good experience and everything went smoothly moving your home and auto insurance to State Farm. We look forward to working with you!! Thanks again!!"
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Sam Bittner

January 28, 2026

5  out of  5
rating by Sam Bittner
"I’ve been with State Farm for 5 years and have had a pleasant experience. Alexis is amazing to work with and always speedy with her responses."
We responded:
"Thanks Sam! We enjoy working with you and appreciate your business!!"
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Crystal Chandler

January 14, 2026

5  out of  5
rating by Crystal Chandler
"The best staff EVER! Dream team!!!"
We responded:
"Thanks Crystal!!"
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Krista Sharpe

January 13, 2026

5  out of  5
rating by Krista Sharpe
"Great people to work with!! I have been more than satisfied with both my insurance policies through them. Customers service is great and both Jay and Jessica always get back with me, usually within 24 hours. They are very responsive and a pleasure to do business with!"
We responded:
"Thank you, Krista! We enjoy working with you and helping you with your insurance needs! Thanks for your business!!"
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Shelby Buerger

January 7, 2026

5  out of  5
rating by Shelby Buerger
"So happy we got ahold of them! They helped lower our auto rates by half and have helped us so much! Recommend highly"
We responded:
"Thank you so much Shelby! We look forward to working with you! "
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Perry Hirtz

January 5, 2026

5  out of  5
rating by Perry Hirtz
"The staff are always friendly and helpful as well as very responsive on follow-up actions and communication."
We responded:
"Thank you so much Perry! We enjoy working with you and appreciate your business!!"
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Jane Hatcher

November 24, 2025

5  out of  5
rating by Jane Hatcher
"Very friendly and professional staff! Rates are great!"
We responded:
"Thank you, Jane! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elizabeth hixson

November 12, 2025

5  out of  5
rating by Elizabeth hixson
"Jay and his team are the best. They get back to youbl right away and are so helpful. I will never take my insurance anywhere else."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brent B

October 22, 2025

5  out of  5
rating by Brent B
"Anytime I reach out to this agent / start farm branch I always get a quick response with answers that are clear and confident. Fair prices too!"
We responded:
"Brent, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kyle Fogg

October 15, 2025

5  out of  5
rating by Kyle Fogg
"Crystal and Alexis are great! They've always been friendly and knowledgeable with my many questions over the years. We have homeowners insurance and vehicle insurance and it's always been very easy to deal with."
We responded:
"Kyle, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to serve you and Sarah with your insurance needs. "
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Kathy Scheer

October 6, 2025

5  out of  5
rating by Kathy Scheer
"Very kind and helpful. Took care of all my needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Joe Frischholz

September 5, 2025

5  out of  5
rating by Joe Frischholz
"Jay was very helpful and accommodating. He got us a good price and we will be forever clients!"
We responded:
"Thanks Joe! We appreciate your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dafterzz _

August 28, 2025

5  out of  5
rating by Dafterzz _
"This office is always so helpful! We feel very safe & confident in having all our vehicles & our home insurance policies here. Alexis is highly attentive & informative."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Justin Jonasch

August 15, 2025

5  out of  5
rating by Justin Jonasch
"Always helpful with questions I have."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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pamela miller

August 13, 2025

5  out of  5
rating by pamela miller
"We have been with Jay Maitland for many, many years and have always been taken care of. The office is amazing and is always right on top of things. We're very pleased with deciding to stay with Jay."
We responded:
"Thank you Pamela!! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Robert Wimmer

August 1, 2025

5  out of  5
rating by Robert Wimmer
"Purchased new car and needed to transfer insurance coverage from old car to new car and they were very responsive and completed the process."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Lourdes Loeffler

Lourdes Loeffler

June 25, 2025

5  out of  5
rating by Lourdes Loeffler
"Alexis was top notch and the answer to lowering our home/auto insurance that was about to be cancelled. Very professional and prompt in providing quotes and followup. You can't go wrong with this team, that's for sure!"
We responded:
"Lourdes--Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kelley Hartnett

Kelley Hartnett

June 3, 2025

5  out of  5
rating by Kelley Hartnett
"We've been with Jay's office for decades, and we always feel well cared for. Alexis is kind and patient with my eleventy billion questions, and she responds so quickly to every message. We've had some frustrating claims—on the part of providers, not State Farm—and Alexis has been our ally the whole way through. We have great peace of mind knowing she has our back!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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G- Dozin

May 31, 2025

5  out of  5
rating by G- Dozin
"Jessica made sure I was taken care of when I came into the office with a ton of questions regarding my insurance policy on my brand new tesla cyber truck. 10/10 service and I will continue to let state farm hold my insurance. Like a good neighbor:)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Debra Campbell

May 22, 2025

5  out of  5
rating by Debra Campbell
"Always friendly and makes me feel like I’m their only client since they know exactly who I am when I call in! Thanks for all your help with my recent hail damage!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Lisa Dunker

Lisa Dunker

May 2, 2025

5  out of  5
rating by Lisa Dunker
"We've been with Jay for 30 years and he has the best office staff ever. They always go above and beyond with their customer service . We'll never leave this office because his staff is amazing. They are always trying to find the best option for us. I love calling up there. Always so friendly and cheery you all are the best. I highly recommend this office!"
We responded:
"Thank you so much Lisa! We love working with you as well! "
Profile photo of Robert Goerss

Robert Goerss

March 12, 2025

5  out of  5
rating by Robert Goerss
"Great customer service, excellent team! Everyone in the office is always ready to help in an efficient manner. Highly recommend for all your insurance needs!"
We responded:
"Thank you Robert! We appreciate the kind words and really enjoy working with you!!"
Profile photo of Martin Sladek

Martin Sladek

March 4, 2025

5  out of  5
rating by Martin Sladek
"The team of professionals at Jay Maitland, State Farm insurance are top-notch!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."