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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Jon Atkinson

November 5, 2026

5 out of 5 rating by Jon Atkinson
"Zach did a great job of explaining how my new policy would cover any unexpected events while driving. Setting up payment and coverage was made simple."
We responded:
"Thank you so much Jon! Welcome to our office. We look forward to working with you!"
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Gary Fraley

November 2, 2026

5 out of 5 rating by Gary Fraley
"Very impressive"
We responded:
"Thank you Gary!! We look forward to working with you!!"
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Renee

October 27, 2026

5 out of 5 rating by Renee
"Jay has been our State Farm Agent for over 25 years. He and his office have ALWAYS taken exceptional care of our needs. Hubs and I have both been hit by uninsured drivers on several occasions, and Jay was there to see it through. And years ago when our son turned 16, Jay met with him and discussed safe driving habits in person. I think he's an amazing agent and human, along with the whole team. I'm happy to have him on our side."
We responded:
"We absolutely appreciate your and your family's business over these many years! Our customers are so much more than policies to us and we're grateful to serve you. Thank you!"
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Michael Aleliunas

October 20, 2026

5 out of 5 rating by Michael Aleliunas
"Jay, Alexis, and team do an excellent job and always responsive. As a customer for 20+ years, they still work hard to retain my business. Thank you for everything!"
We responded:
"Thank you, Mike! We appreciate your business and work hard to give the best customer service. "
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Melissa Mabie

October 16, 2026

5 out of 5 rating by Melissa Mabie
"Alexis was so helpful, very responsive and extremely patient while helping us decide on the right coverage."
We responded:
"We are excited to welcome you and your family! We appreciate your business and are here for anything you need. Thank you, Melissa!"
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Russ Zilka

October 13, 2026

5 out of 5 rating by Russ Zilka
"Alexia was very helpful and thoughtfull."
We responded:
"We are so happy to help, Russ! Thank you so much for your business."
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Mark Sneed

September 26, 2026

5 out of 5 rating by Mark Sneed
"Very pleased with Jay Maitland at State Farm Ins. I appreciate the great communication and customer service. ALEX has always been there when I need to make changes to my policy."
We responded:
"Thank you, Mark! We are always happy to help and make sure your coverage always fits your needs! We appreciate your business. "
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William Moore

September 16, 2026

5 out of 5 rating by William Moore
"Called and had some questions about my current policy and upcoming renewals. Alexis was patient and helpful responding quickly and communicated to me multiple times over the next few days with me, resulting in my saving over $300 per year on my homeowners renewal. As a 20+ year customer, can't say enough good things about this office."
We responded:
"William, we are so grateful for your business and always thrilled to help our customers find ways to save money! We look forward to many more years serving your family. "
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Collin Page

August 31, 2026

5 out of 5 rating by Collin Page
"I am so thankful for Jay and his office. They took great care of me and my family in our time of need. We got a great quote and overall very satisfied with the service."
We responded:
"Thank you Collin!! We appreciate your business and look forward to working with you!!
"
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Tim OHaver

August 17, 2026

5 out of 5 rating by Tim OHaver
"Jay’s office is absolutely the best. Very responsive and always give me the answers I need."
We responded:
"Thank you, Tim! We appreciate your business and enjoy working with you!!"
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Ashley Dunker

August 6, 2026

5 out of 5 rating by Ashley Dunker
"Alexis & all of the staff are so wonderful!! They always get back to me within a timely manner!! They help us with our personal and business account! :)"
We responded:
"Ashley, we're glad you received everything you need! We appreciate your business and are always happy to help!"
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Michael Costley

August 3, 2026

5 out of 5 rating by Michael Costley
"My agent Alexis was very thorough, knowledgeable, and quick with helping me with my homeowners insurance, and was helpful as well with discounting my auto coverage. So thankful"
We responded:
"Thank you, Michael! We appreciate your business and are so glad we could save you some money!!"
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Cassandra Miller

July 21, 2026

5 out of 5 rating by Cassandra Miller
"We use State Farm for our auto, home and travel trailer insurance. The rates are very reasonable and they have insurance for anything you need. Jay, Alexis and their staff are amazing!! Anytime we reach out for help they are always very quick to respond. If you’re looking for an insurance provider I would highly recommend them."
We responded:
"Thank you so much Cassandra!! We appreciate your business and enjoy working with you guys!!"
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Jason Stroisch

June 3, 2026

5 out of 5 rating by Jason Stroisch
"I have a 16 year who just started driving. Went to have her added to my Country Financial insurance policy and was shocked by the price, so I started shopping. I spoke with Crystal at Jay Maitland State Farm, she was patient, thorough and quick to provide competitive quotes on my vehicles and home. Come to find out, Country Financial was completely taking advantage of a long-time customer. If you have them, you should shop your rates. The savings provided was eye-opening! Highly recommend reaching out to this group."
We responded:
"Thank you so much Jason! We are so glad we could save you some money and really looked forward to working with you!!"
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Angela Wendel

May 21, 2026

5 out of 5 rating by Angela Wendel
"Crystal really took care of me in a pinch! I needed to get insurance quick for our three vehicles and she had me taken care of within an hour. She is efficient and sent me all the information I needed To make an informed decision and ensure I received all the discounts possible. Thank you so much, Crystal, I appreciate you!"
We responded:
"Thank you so much Angela!! We are happy to help and look forward to working with you!!"
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Carly Zook

May 12, 2026

5 out of 5 rating by Carly Zook
"I’ve had home and auto insurance with Jay for years, for multiple cars and houses. I’ve always had a great experience with my coverage and contacting Jay and his team when needed. Highly recommend!"
We responded:
"Thank you Carly!! We really enjoying working with you and appreciate your business!!"
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Jessica “Jess” F

March 31, 2026

5 out of 5 rating by Jessica “Jess” F
"Jay and his crew are great! I have home, commercial insurance, life and auto policies with them. When I need assistance with anything they are always quick to help."
We responded:
"Thank you so much Jessica!! You are great to work with and we appreciate your business!!"
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Rochelle Younge

March 17, 2026

5 out of 5 rating by Rochelle Younge
"Crystal and Alexa helped me in finding a reasonable contractor to help me with my roof . Thank you for reaching out to the contractor for me Alexa."
We responded:
"We are so happy to help and make sure our customers are taken care of. Thanks, Rochelle!"
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Gregory Mammel

March 11, 2026

5 out of 5 rating by Gregory Mammel
"Jessica was amazing to deal with. She found me an auto policy and a renters policy for the same price as I was paying for my auto policy at Progressive."
We responded:
"We're happy to help and so happy we could save you money! Thank you for reaching out and welcome to the office!"
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Julie Bergtholdt

March 9, 2026

5 out of 5 rating by Julie Bergtholdt
"Everyone in the office is amazing. I email and call the office about different questions and everyone is happy to help. We have been with this office for over 20 years."
We responded:
"Thank you, Julie!! We appreciate it!! "
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Jessica Mues

March 9, 2026

5 out of 5 rating by Jessica Mues
"Always kind and friendly. The office staff are always willing to problem solve and offer advice. Very much appreciated!"
We responded:
"Thank you so much Jessica! We appreciate your business and enjoy working with you!"
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Dennis Mikulus

February 25, 2026

5 out of 5 rating by Dennis Mikulus
"I took my mom up to get a quote on her auto and home insurance. Crystal was pleasant and very helpful and they saved us about $1000 a year in premiums over her old insurance, cutting the auto premiums in half plus saving about 10% on home premiums. I won't say who the old carrier was but I'll just say that they sure caused a lot of "mayhem" for us by ratcheting up mom's auto rates year after year and also they had dug their heels in refusing to cover replacing our roof that had some moderate hail damage, the adjuster even getting into shouting matches with the roofing contractor who had inspected it for us. I had already myself been a customer of Jay's office for over 30 years and I have always been satisfied with their service."
We responded:
"Thank you so much for introducing Jacqueline to us! We are so happy to be able to work with you and your family."
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Shane Tolbert

February 18, 2026

5 out of 5 rating by Shane Tolbert
"We love Jay and his team! We've had them for years bc they treat us like family and they are there when we need them for our insurance claims always.😁"
We responded:
"Thank you, Shane!! We appreciate your business and enjoy working with you and your family!!"
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Alex Shaw

February 17, 2026

5 out of 5 rating by Alex Shaw
"Alexis B. with State Farm has been excellent with all of the help she has provided us. Everything from car insurance, home owners insurance, and most recently coverage for our new home build. I cannot stress enough how professional the people at Jay Maitland's State Farm branch are. Highly recommend!"
We responded:
"Thank you Alex!! We are so happy you had a good experience and everything went smoothly moving your home and auto insurance to State Farm. We look forward to working with you!! Thanks again!!"
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Sam Bittner

January 28, 2026

5 out of 5 rating by Sam Bittner
"I’ve been with State Farm for 5 years and have had a pleasant experience. Alexis is amazing to work with and always speedy with her responses."
We responded:
"Thanks Sam! We enjoy working with you and appreciate your business!!"